WHAT IS FACILITY MANAGEMENT?
The term “Facility Management” had been used since the 1950s, but its definition by ISO, the International Standardization Organization, only became fully valid as part of the ISO 41000 series of standards in 2018:
“Facility Management is the organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”
WHAT IS THE ORGANIZATIONAL FUNCTION?
Facility Management is a function, a task or a set of activities to be performed so that an organization can fulfill its purpose. Facility Management may also be understood as an area of expertise, a discipline, a profession, a field of study, an economic sector etc., but first and foremost it is a function of an(y) organization.
WHICH INTEGRATES PEOPLE, PLACE AND PROCESS?
The integration of all three elements is the essence of the function of Facility Management for and in an organization. Not singular management of any one of these elements, not integration of any two of them, only integration or integrative management of all three constitute Facility Management. Facility Management, according to ISO 41001, is a management system and must be performed as such.
WITHIN THE BUILT ENVIRONMENT?
Facility Management is applicable only in situations where an organization needs or uses a built environment of any sort. Facility Management is not performed when e.g. people perform a process in nature, such as playing a game in the woods or hiking up a mountain.
WITH THE PURPOSE?
Facility Management has a purpose which it must fulfill as its organizational function, actually, two purposes.
IMPROVING THE QUALITY OF LIFE OF PEOPLE
The first purpose of Facility Management.
IMPROVING THE PRODUCTIVITY OF THE CORE BUSINESS
And the second, equally important purpose! Productivity is commonly defined as the ratio of output to input, applied here to the core business. This core business does not have to be a market economy type of product or service creation, the core business, and thus the organization, can equally well be non-profit or public administration.
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