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ISO 9001:2015 Quality Management System (QMS)


What is ISO 9001:2015 Quality Management System (QMS)?

ISO 9001:2015 (Quality Management System-QMS) is an international standard applicable to any organization regardless of its type, size, or complexity of processes in all types of business sectors.

It is based on seven quality management principles (all fundamental to good business practices):

  1. Customer focus
  2. Leadership
  3. Engagement of people
  4. Process approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship Management

Who can use ISO 9001:2015 Quality Management System (QMS)?

ISO 9001:2015 Quality Management System (QMS) is applicable to any organization – irrespective of their size or geographical location. One of the major strengths of ISO 9001:2015 Quality Management System (QMS) is its wider appeal for all types of organizations. Because it focuses on processes and customer satisfaction rather than procedures, it is equally applicable to service providers as well as manufacturers.

Why is ISO 9001:2015 Quality Management System (QMS) standard is important for your business?

Successful companies are driven to deliver quality – from the way they operate to the customer service standards they establish and the products they deliver. This is a strategic vision to improve brand equity and image and ensure they are better equipped to win new opportunities in an increasingly competitive global marketplace.

ISO 9001:2015 Quality Management System (QMS) provides the infrastructure, procedures, processes, and resources needed to help organizations to monitor and improve their performance to drive efficiencies, client service, and product excellence.

  • Proves your commitment to quality and customer satisfaction
  • Ensures your products and services effectively meet customer and applicable statutory and regulatory requirements
  • Allows you to measure your progress towards the continual improvement of business performance creating a benchmark
  • Helps improve your organizational performance
  • Competitive advantage over the competitors


Why should my organization implement ISO 9001:2015 Quality Management System (QMS)?

Customers are the lifeblood of any business! To keep customers – and to keep them satisfied – your product or service must meet their requirements.  ISO 9001 provides a framework for taking a systematic approach to managing your business processes to meet those requirements.

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